State Farm®: Remarkable Claim Service Yields Lifetime Customer 
(Image: Tim Ascher, Policyholder, Wenatchee, Washington driving his car. Then an image of him speaking)

(Speaker: Tim Ascher, Policyholder, Wenatchee, Washington) My wife I were going to pick up our friend, who works at a resort up in Leavenworth, Washington, which is about 30 miles from here. And I was coming across Icicle Road. I was going about 35-ish and it kind of bends around a corner. 
(Image: An icy road in Washington shown and a car driving down the icy road.) 

(Speaker: Tim Ascher) And as I came around that corner as soon as my tires hit the bridge it was just a complete sheet of ice. So we started to go-- we slid into the opposite lane. So we hit the front right tire, broke through the railing of the bridge. Then that shot us 180 degrees back the opposite direction. 
(Speaker: Tim Ascher) I took out the insurance card, called the 800 number on the back, and got a hold of somebody. And went through the whole 10 to 15 minute process of getting the claim started, all that stuff, as we were kind of waiting for the police to show up. 
(Image: Tammy Harn, Auto Claim Representative speaking)

(Speaker: Tammy Harn, Auto Claim Representative) They immediately reported it as a non-drivable vehicle. And so we processed it, got it into one of our select service facilities in the area. And they immediately took a look at it. Recognized that it was a potential total lost. 
(Image: Tricia Cauthers, Auto Claim Rep., Centralized Total Loss Unit speaking)

(Speaker: Tricia Cauthers, Auto Claim Rep., Centralized Total Loss Unit) When he was on the phone with me, I went ahead and updated the evaluation and gave him his offer for the vehicle, right there on the phone. He was very excited that the claim was handled so quickly. 
(Image: Ernie Hobbs, State Farm Agent speaking)

(Speaker: Ernie Hobbs, State Farm Agent) Our claims people are really on the ball. Obviously, this is the proof that they handled the claim. They did it quickly. And the policy holder was happy. 
(Speaker: Tim Ascher) Everything's been great up to this point, you know. My insurance agent is offering to drive me home. Everything is step by step by step exactly what I think it should be. Start to finish, I just kept waiting for the other shoe to drop and it never did. So, yeah, it was great. 
(Speaker: Tammy Harn) So within a week's period of time, they had their claim completed. And it was a fairly quick turnaround. 
(Speaker: Tim Ascher) And I'm also, I try to be a loyal customer as well. So I let them know that they have a lifetime customer now. 
(Image: Shows Ernie Hobbs at his desk, on his phone, in his office)

(Speaker: Ernie Hobbs) Next thing I know, he's sending me an email saying, hurrah, State Farm people did an outstanding job. 
(Image: Tim Ascher driving his car)

(Speaker: Tim Ascher) It was such a, like, A to B, start to finish just a great experience. I wanted to make sure somebody knew. And I didn't really know how to do that. I wrote a nice letter, took some time with it, wrote a nice letter and explained the good points, what they'd done. And emailed that off. 
(Image: Tim Ascher and his wife looking at a computer together)

(Speaker: Tim Ascher) We have our renter's insurance. We have my wife's ring. We have our car. Price wise it's great. So after this experience, I just have no reason to switch.